2 : How do you approach any IT problems that you may encounter  
Male Female

3 : How do you approach any IT problems that you may encounter  
Self help Get Assistance Both

4 : What technical issues do you encounter most frequently?  
Software Hardware Network Not sure

5 : How do you self help?  
Through information from websites Through system support softwares Both Other

6 : What issue prompted your most recent IT support request?

7 : How often do you have to follow up with IT support to get problems resolved?  
Rarely Often Quite Often I don’t know any IT Support

8 : How often do you have trouble connecting to the network wirelessly?  
Daily Weekly Monthly Infrequently Never

9 : How satisfied are you with the company/IT personnel that fixes your equipment?  
Strongly Agree Agree Neutral Disagree Strongly Disagree

10 : What would you suggest a company should do to provide better support(Based on your last experience)?

11 : Are you open to subscribe with a reputable company to solve all your IT issues?  
Strongly Agree Agree Neutral Disagree Strongly Disagree

12 : Are willing to allow IT technicians to your premises if need be during the pandemic?  
Strongly Agree Agree Neutral Disagree Strongly Disagree

13 : How often do you take your laptop/PC for Preventative Maintenance?  
Rarely Often Quite Often I don't know any IT Support

13 : Would you like to continue this conversation ?If so