Software Support
Software support is an ongoing service that ensures the maintenance of a custom software solution. This service includes fixing bugs, resolving queries, developing new features and code updates.
Our offerings ensure that your software systems remain operational, free of defects and responsive to changing processing needs and provide ongoing proactive maintenance as required.
Software-related problems can really slow down a business not to mention tie up IT staff. We provide a service portfolio that offers comprehensive software technical support, including individual problem fixes and product usage advice, for virtually all of your software products.
What We Offer
Maintenance
Regular software maintenance in line with best practice recommendations to ensure smooth integration with your existing IT infrastructure.
Service desk
Regular software maintenance in line with best practice recommendations to ensure smooth integration with your existing IT infrastructure.
Applications
We support SaaS products as well as on premise deployments,ensuring applications are always optimized for the best possible user experience.
Bug fixing
Our support team logs issues promptly, and where fixes are needed, we aim to deploy these within an agreed SLA response time.
Benefits of Software Support
High Quality Software
Experts will carry out the maintenance of software. Therefore, we pay extra attention to detail and make sure that you can deploy your software.
Cost Effective Solution
The software maintenance and support services we offer are affordable because we believe in reaching more clients across a spectrum of budget.
24/7/365 Support
Our dedicated software maintenance and support teams log and track service requests 24/7, and offer round-the-clock troubleshooting.
Experience
A highly professional, experienced, and well-trained team to handle your requested service. Well-established maintenance releases procedures.